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29/03/2024
Customer Service - Customer Service Advisor
Customer Service Advisor
Permanent
Join Our Team as a Customer Service Advisor – Elevate Customer Experiences and Make a Difference!
This is a multifaceted role, incorporating Customer Service responsibilities alongside Health & Safety, IT, Administration, and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.
Please see JD attached!
What you'll be doing• Ensuring that students have an excellent experience whilst being at BPP• Covering reception desk and greeting visitors (part of team rota, covering evenings and weekends)• Facilitating and scheduling computer-based assessments• Overseeing material stock levels for course delivery; maintaining and ordering• Liaising with internal departments in support of administrative tasks• Building close relationships with students, staff and contractors• Consistently providing a high-quality service• Acting as first point of contact for facilities and building issues that might arise• Providing support for BPP events as well as providing classroom support• Managing refreshments and room bookings for internal and external events• Providing a first line response to the IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit• Distributing internal and external post • Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall
Facilities & Customer Services
UK, South West, Bristol
What we're looking for• Demonstrable record of providing exceptional levels of customer service• Ability to take ownership of issues and associated responsibility for completing a task • Well organised with attention to detail and self-disciplined with ability to prioritise under pressure • Ability to work within in a team environment as well as independently • Great time management skills• Ability to build and maintain strong stakeholder relationships • Excellent communication skills, both verbal and written• Experience working with IT systems and able to troubleshoot basic IT issues • Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPointPlease note successful candidates will be required to undergo a Basic DBS Check OR Credit Check.
Company Benefits• Pension - up to 5% matched by employer• Life Assurance - 4x basic salary• Cycle to work scheme• Private Medical Cover• Health Care Cash Plan• Dental Insurance• Employee Assistance Programme• Will Writing Service• Income Protection• Give as you earn - You can make tax-efficient contributions to a charity of your choice.• BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing, and home insurance.• 25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.• Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP's courses for free – be it a professional qualification or full degree.
37.50
1.00
Competitive