Assistant Delivery Manager

Job details

General information

Reference

001112  

Publication end date

26/01/2022

Close Date

26/01/2022

Vacancy details


Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Client Services - Client Relationship

Title

Assistant Delivery Manager

Contract Type

Permanent

Job Purpose

This role is an exciting opportunity to join the BPP Commercial team as Assistant Delivery Manager across all Accounts (primarily Accountancy and Financial Services qualifications) for our managed clients.

Working closely with key internal departments and externally with the client/institutes, the Assistant Delivery Manager will be responsible for ensuring the accounts run successfully, retaining and developing the client relationship and ensuring all contractual and non-contractual service delivery elements are met. You will be responsible for a service delivery team, and will act as the single point of contact for the client on service delivery matters.

Job Background

Hybrid rota of home/office location (2 days one week and 3 days the next)

Travel may on occasion be required to client sites.

Multitude of Employee Benefits, such as 25 days holidays (Rising to 30 days after 5 years), Group Personal pension plan, and Life assurance.

Please visit here to learn more about BPP's employee benefits.

Key Responsibilities:

Client Management:
Manage activity within designated programmes and to act as the main point of escalation for any issues that may arise. Responsible for liaising, on a cyclical basis, with the clients' training managers to identify number, type, location of courses required within programmes.
Prepare & conduct regular client/programme/process reviews internally and externally
Responsible for preparing analyses of results and feedback surveys and communicating to clients an overview of key trends
Co-ordinate reporting and feedback for clients on student activity as per the contract
Confirm content of course confirmation and joining instruction information each year with client
Work to continually improve the service provided to client, students and apprentices
People Management:
Managing a Client Service Team which is responsible for the delivery of all contractual service delivery, ensuring efficient administration as per the client contract, items including but not limited to:
Material procurement
Course bookings and course reporting
Invoicing
Managing mailboxes and working to SLA's
Account Management:
Liaising with all internal departments to ensure that everything is in place to ensure the end to end programme logistics run smoothly
Working with Heads of Programme to discuss and confirm any changes to the educational programme and feeding this back to the client
Working with the Lead Tutors to confirm any interventions required for stu

Department

Client Services - Client Relationship

Vacancy location

Location

UK, London, London Liverpool Street

Candidate criteria

Candidate Criteria

Ability to manage complex service activity in a client/customer facing role
Supervisory level experience
Experience of managing KPIs and SLAs in a commercial environment
High level of organisational skills, including ability to manage complex activities to tight deadlines
Excellent communication skills: verbal and written
Excellent planning skills: able to create high level & detailed plans
Excellent negotiating skills, being able to influence outside of line management structure
Experience of managing client and internal stakeholder relationships
Ability to analyse data and communicate key information
Proven track record of managing change, both personally and supporting others
Proactive and professional attitude to work
Good working knowledge of Microsoft Office
Experience within the education/training sector would be preferred but not essential

The successful candidate will be required to undergo a basic DBS and credit check

Employment Details

Contract Hours

37.50

FTE

1.00

Salary

Competitive