Customer Service Advisor - BPP Reading

Job details

General information

Reference

001152  

Publication end date

28/01/2022

Close Date

28/01/2022

Vacancy details


Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Customer Service - Customer Service Advisor

Title

Customer Service Advisor - BPP Reading

Contract Type

Permanent

Job Purpose

To provide an excellent front-of-house experience and a seamless approach to customer services to each student, visitor, and member of staff, ensuring premium first-line support for all queries, regardless of qualification.

Key Responsibilities:

Your role as Customer Service Advisor will be a multifaceted one, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties which come with working in BPP. This will include:

Build close relationships with students, maintain excellent product knowledge.
Cover reception as part of a rota (includes weekends and evenings).
Manage the centre's Computer Based Testing.
Provide support for BPP events.
Maintain up-to-date and relevant student contact details.

Provide first line response to IT queries and troubleshoot issues.
Log issues with the IT service desk.
Install basic IT kit.

Undertake general administration tasks.
Ensure the reception area is kept clear and tidy.
Ensure all course registers are input into the relevant system.
Distribute all internal and external post.
Manage refreshments and room bookings for internal and external events.

First point of contact for facilities/building issues that arise.
Provide classroom support.
Active housekeeping and constant monitoring.

Act as Health & Safety Contact, First Aider and Chief Fire Marshall.
Complete paperwork to eRisk standard.
Participate in quarterly H&S meetings.

Dedicated to ensuring that students have an excellent experience whilst being at BPP.
To maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in communication.

Department

Facilities & Customer Services

Vacancy location

Location

UK, South East, Reading

Candidate criteria

Candidate Criteria

A proven record in providing exceptional levels of customer service
Must take ownership of issues and associated responsibility for completing a task
Well organised and self-disciplined with ability to prioritise under pressure
Able to work in a team and independently
Attention to detail
Time management
Ability to build a strong internal work
Excellent communication skills
Experience working with IT systems and able to troubleshoot basic IT issues
Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc.


Please note that the successful candidate may need to undergo a basic DBS check.

Employment Details

Contract Hours

37.50

FTE

1.00

Salary

Competitive