Customer Service Advisor - London Portsoken Street

Job details

General information



Publication end date


Close Date


Vacancy details

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Customer Service - Customer Service Advisor


Customer Service Advisor - London Portsoken Street

Contract Type


Job Purpose

Providing an excellent front-of-house customer service experience


This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.


Please note that working hours will cover the opening hours of the centre, some weekends, bank holidays cover is required.


What you’ll be doing

·       Opening / closing the building and maintaining security levels (setting intruder alarm, building sweeps for people on site when closing etc)

·       Acting as first point of contact for facilities / building issues

·       Liaising with internal departments in support of administrative tasks

·       Managing the facilities Cloud FM portal (reviewing jobs raised and logging new reactive tasks)

·       Ensuring that all building equipment is maintained to required standards and records are kept

·       Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal

·       Overseeing annual external H&S audits, covering general H&S and Fire Risk

·       Building and maintaining close relationships with contractors, students, and staff

·       Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit

·       Covering reception as part of a rota (includes weekends and evenings)

·       Distributing internal and external post

·       Providing support for internal and external BPP events

·       Managing refreshments and room bookings for internal and external events


Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

See JD for further details.


Facilities & Customer Services

Vacancy location


UK, London, London Portsoken Street

Candidate criteria

Candidate Criteria

• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Ability to work within in a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent communication skills, both verbal and written
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint

Employment Details

Contract Hours







Full Job Description

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