General information
Close Date
23/02/2024
Vacancy details
Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship
Job Profile
Customer Service - Customer Service Advisor
Title
Customer Service Advisor
Contract Type
Permanent
Job Purpose
Join Our Team as a Customer Service Advisor – Elevate Customer Experiences and Make a Difference!
This is a multifaceted role, incorporating Customer Service responsibilities alongside Health & Safety, IT, Administration, and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.
Job Background
Please see Job Description
Key Responsibilities:
What you'll be doing
• Ensuring that students have an excellent experience whilst being at BPP
• Covering reception desk and greeting visitors (part of team rota, covering evenings and weekends)
• Facilitating and scheduling computer-based assessments
• Overseeing material stock levels for course delivery; maintaining and ordering
• Liaising with internal departments in support of administrative tasks
• Building close relationships with students, staff and contractors
• Consistently providing a high-quality service
• Acting as first point of contact for facilities and building issues that might arise
• Providing support for BPP events as well as providing classroom support
• Managing refreshments and room bookings for internal and external events
• Providing a first line response to the IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
• Distributing internal and external post
• Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall
Department
Facilities & Customer Services
Vacancy location
Location
UK, North, Leeds
Candidate criteria
Candidate Criteria
What we're looking for
• Demonstrable record of providing exceptional levels of customer service
• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Ability to work within in a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent communication skills, both verbal and written
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint
Please note successful candidates will be required to undergo a Basic DBS Check OR Credit Check.
Requester
Reporting Manager Job Title
CS and Facilities Team Leader
Employment Details
Contract Hours
37.50
FTE
1.00
Salary
22400
Attachments
Full Job Description
Customer Service Advisor - Regional (Leasehold) - Job Description.docx (43 Kb)
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