EPA Coordinator

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Publication end date


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Vacancy details

Job Profile

Client Services - Client Relationship


EPA Coordinator

Contract Type


Job Purpose

The End Point Assessment Co-ordinator will be responsible for ensuring learners are registered with the relevant End point Assessment organisation (EPAO) and booked onto their End Point Assessment (EPA). The role will be responsible for ensuring an excellent learner and client experience, while ensuring compliance to regulatory rules.

The role will work closely with the Head of Operational and Service Delivery to manage operational changes that will occur within the educational landscape, in particular the Education and Skills Funding agency regulations. The EPA Co-ordinator will lead on continuous improvement of the apprenticeships EPA journey and support operational initiatives and projects related EPA across BPP.

The role will have responsibility for ensuring the processes for capturing and transferring apprenticeship data are compliant to ESFA and GDPR regulations.

Key Responsibilities:

• Carry out EPA registrations and bookings using internal and external systems
• Schedule the required assessments and resits
• Complete necessary compliance checks to ensure Gateway completion
• Ensure the necessary evidence of completion is collected and saved
• Support BPP learners with booking requests and queries
• Track and report all results to the business
• Track and reconcile all invoices in relation to the EPAs
• Act as the central Apprenticeship EPA representative in internal meetings and for external stakeholders as required, manage all EPA queries via central mailboxes within SLAs
• Internal communications to update the business on processes, key dates and changes

Process and compliance
• Manage the day to day upkeep of processes relevant to apprenticeship EPA function, ensuring they are fit for purpose and compliant to regulations
• Maintain up to date knowledge and understanding of Education and Skills Funding Agency regulations

Operational Support and Continuous Improvement
• Work with the Head of Operational and Service Delivery to scope new operational initiatives and requirements relating to EPA
• Work on the continuous improvement of processes and working practices, to build a scalable and effective EPA provision


Client Services - Service Delivery

Vacancy location


UK, London, London Liverpool Street

Candidate criteria

Candidate Criteria

•Excellent time management and organisational skills
•Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and EPAOs
•Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
•Ability to create and maintain accurate/accessible and organised documentation
•Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role
•Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets
•Must be comfortable working within defined Key Performance Indicators and Service Levels
•Passionate about client service with a positive approach to dealing with people
•Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive

The successful candidate will be required to undergo an Enhanced DBS Check.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974 and therefore the successful candidate will be required to declare any convictions, cautions, reprimands and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)

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