Programme Eligibility Specialist

Job details

General information

Reference

000206  

Publication end date

04/12/2020

Close Date

04/12/2020

Vacancy details

Job Profile

Programme Management - Programme Operations

Title

Programme Eligibility Specialist

Contract Type

Permanent

Job Purpose

In this demanding and exciting position, you will play a crucial role by acting as the first point of contact for learners who want to develop and the business partners that strive for growth. Working in our Student Management Centre you are responsible for all platforms of initial communication. In this fast paced and busy environment, you will action and direct queries to various business functions via telephone, email and live chat who will then further their educational needs.

Key Responsibilities:

• Acting as the first point of contact for students and employers, making outbound calls to warm leads
and receiving inbound calls with the goal of increasing business, customer satisfaction and customer
retention
• Respond to customers who express and interest in BPP via Live Chat, answering questions effectively
and efficiently in line with guidelines
• Interface with other departments within the organization, navigate company's customer information
systems and displays a fundamental knowledge of company, services and products to research and
respond to customer inquiries.
• To consistently provide a proactive level of support to always meet customers' expectations, within
specified SLA's
• To adhere to the company's data quality measures by logging, tracking and maintaining up to date
student records.

Department

Contact Centre - Enrolment team

Vacancy location

Location

UK, North West, Manchester

Candidate criteria

Candidate Criteria

You must have proven ability in the following areas:

• Previous outbound experience or demonstrable skills
• Experience of working and thriving in a targeted environment
• High levels of self-motivation
• A positive and helpful attitude with customers
• IT literate and competent using databases and spreadsheets

Please note that the successful candidate will be required to undergo a DBS check.

Employment Details

Contract Hours

37.50

FTE

1.00

Salary

18,135