Ensuring key client programmes run successfully to achieve client retention

Working closely with key internal departments, including Relationship/Strategic Leads and externally with the client, the Senior Relationship Manager will be responsible for ensuring key client programmes run successfully to achieve client retention. 

The Senior Relationship Manager will act as a key point of contact between BPP and the client’s senior Training team, working closely with the Service Delivery and Onboarding teams to ensure service and programme requirements are met.

What you’ll be doing

·       Understanding the fundamentals of the client’s business with regards to their current and future resourcing models
·       Advising on all aspects of training content and delivery to achieve the client’s objectives
·       Documenting and maintaining a strategic account plan for each client
·       Ensuring forecast volumes are updated monthly on Salesforce or equivalent system
·       Managing the completion of proposals/tenders and amendments in contract documents
·       Project managing the on boarding of a new contract
·       Establishing and maintaining strong client relationship through regular and structured contact that will include face to face meetings and telephone/email communications
·       Acting as a key point of contact for the client training team and senior stakeholders
·       Working with Faculty and Subject Matter Experts to ensure alignment on Achievement Ladder deadlines (or similar) and communication to the client is consistent
·       Liaising with Service Delivery team to ensure all programme scheduling and operational tasks take place in desired timescale
·       Managing and scheduling ad-hoc projects
·       Attending networking events, seminars and conferences, including out-of-hours, as required in order to maintain personal professional development and to build networking and new business contacts
·       Undertaking any other activities requested by the management team

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.   Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.