Student Retention Manager

Job details

General information



Publication end date


Close Date


Vacancy details

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Administration - Administrative Roles


Student Retention Manager

Contract Type


Job Purpose


Improving processes to drive student retention

The Student Retention Manager will be responsible for overseeing student retention within the Business School, analysing data, supporting students that are at risk, and developing initiatives to improve student retention.


What you’ll be doing


• Analysing retention data and reviewing this from a withdrawal, compliance, and financial perspective.

• Tracking the student journey and ensuring this is recorded accurately, including students going ‘off track’ from their expected study plan.

• Targeting specific student groups, such as dormant students, debt students and students on an interruption of studies, with the aim of supporting these students and helping them to complete their programme.

• Working with Award Leaders, the Academic Administration team and Personal Tutors to initiate and develop resit and re-submission projects.

•Overseeing the visa extension process from within the Business School, liaising with students to review their eligibility and create a study plan to allow students to complete their programme. 

• Reviewing the main reasons students fall off track, working with key stakeholders and students on how to reduce this in the future.


Choose a better work-life balance


With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.   Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

Please refer to the job description


School of Business - Operations

Vacancy location


UK, Home & Office Based, Home and Office Based

Candidate criteria

Candidate Criteria

• Strong attention to detail
• Exceptional planning and organisational skills
• Able to work with large, complex data sets
• Excellent computer/IT skills including Microsoft Teams, Outlook, Word and Excel
• The ability to work well in a team and be collaborative
• Strong numerical skills to enable you to analyse data
• Self-motivated, with the ability to work using your own initiative
• Ability to work under pressure, sometimes to tight deadlines
• Excellent communication skills - both verbal and written
• Have a strong desire and capability to learn new skills and new technologies

Employment Details

Contract Hours





32000 -35000 depending on experience


Full Job Description

Student Retention Manager JD July 22.pdf (55 Kb) Download attachment